Terms & Conditions
Please carefully read the following Terms of Use (hereinafter the "Terms of Use") of Doctr, a company legally incorporated under the name "Wise Guys Technologies Inc. " whose registered office is located at 200-4388, #622, St. Denis Street, Montreal (H2J2L1), Quebec, Canada (hereinafter "Doctr").
Doctr operates the present website (https://www.doctr.ca/) and several other sub-domains derived therefrom) (hereinafter the "Platform"), and the social media pages, account, website, network or any application contained therein designed and managed by Doctr (hereinafter the "Social Media" or the "Social Media").
The Terms of Use set forth the terms and conditions under which you may visit and use the Platform, as well as all written and other material presented on or available through the Platform or Social Media, including, without limitation, articles, text, photographs, images, illustrations, audio clips and video clips ("Content").
By deciding to use the Platform and Doctr's Services, the user, understood as the end user or the organization you represent or for which you work (the "User" or "Users") accepts all the Terms of Use indicated below, which govern the Content and the use of the Platform, as well as the Privacy Policy (the Terms of Use, the Privacy Policy and the General Terms and Conditions of Sale are hereinafter referred to as the "Legal Notice").
The terms "you" and "your" refer to the User.
Doctr provides its Users with a Platform offering the following services from Doctr (collectively, the "Services"):
- Request that a service coordinator make a medical appointment on your behalf with a doctor or healthcare professional (hereinafter the “Doctr Service Coordinator"),
- Chat with a nurse via the Platform about your medical condition so that she can answer your questions directly, all in compliance with the scope of practice and activities reserved for the nursing profession (hereinafter the “Doctr Nurse Service”).
- Access waiting times or occupancy rates for emergency departments across the territory indicated on the Platform, as well as access to analyses and trends (hereinafter the “Doctr Wait Times”),
- Access the directory of walk-in clinics (the “Directory”)
- Book a teleconsultation on the Platform with a family doctor who will give you their consultation on a third-party platform (hereinafter the “Doctr Telemedicine Service"), and
- Book a one-off appointment at a clinic in situations where you do not have a health insurance card (hereinafter the “Cardless Punctual Services”).
These Terms of Use are legally binding on the User and Doctr (hereinafter the "Parties"). The Parties are entitled to invoke the present Terms of Use and to take all useful and necessary measures to ensure that they are respected.
By accessing and using the Platform, you agree to be bound by the terms and conditions herein. If you do not agree to these terms and conditions, you must not access or use the Platform. Doctr may modify these Terms of Use at any time by updating this posting. If you use the Platform following the posting of changes, it will indicate your acceptance of the new terms. You should visit this page periodically to review these Terms of Use.
If the User does not accept these Terms of Use or, as the case may be, the Terms of Use as amended from time to time, the User must not, or must no longer, use the Platform.
ACCESS AND USE OF THE PLATFORM
Use of the Platform
Doctr authorizes you to access and use the Platform in Canada for your personal, non-commercial use in accordance with the terms and conditions of these Terms of Use. You acknowledge and agree that the Platform, its Services and its Content are intended only for residents of Canada and access to certain Services are subject to the User’s geographical area in Canada, as announced by Doctr on the Platform.
The Platform is accessible at all times. The Platform may be temporarily unavailable due to updates or technical problems. Doctr is not responsible for any interruptions in service or updates. Doctr tries to carry out updates when the number of visits to the Platform is at its lowest.
Doctr does not warrant that the Platform, or any part thereof, will operate on any particular hardware or peripheral device. Furthermore, the Platform may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
Doctr reserves the right to add, delete and modify all or part of the content on the Platform, with the exception of the User's own content. Doctr cannot be held responsible for mistakes, typographical errors or bugs. Each User created in the system is the owner of the content of their account. Doctr will not delete anything unless a User requests it or unless the content published on the Platform, on Social Media or from their account does not comply with these Terms of Use. Doctr also reserves the right to delete certain personal data transmitted by the User in order to strengthen the security of personal data in accordance with the provisions of the Privacy Policy.
Each User of the Platform undertakes, without limitation, not to:
- Use the Platform in a manner that could damage, disable, overburden or impair the Platform;
- Disrupt the security of or otherwise abuse the Platform or any services, resources, systems, servers or networks connected to or linked to or accessible through the Platform or affiliated sites;
- Disrupt or interfere with the use or enjoyment of the Platform by other services or affiliated or linked sites;
- Upload, post or otherwise transmit on the Platform a virus or other harmful, disruptive or destructive computer file or program;
- Use a robot, spider or other automatic device or manual process to control or copy the Platform pages or Content;
- Transmit unsolicited emails, chain letters, spam or other types of mass email through the Platform;
- Attempt to obtain unauthorized access to the Platform or portions thereof to which access is restricted. Furthermore, the User agrees that it is solely responsible for all actions and communications undertaken or transmitted to or on its behalf, and agrees to comply with all applicable laws with respect to its use of or activities on the Platform;
- Open a request on the Platform with a false name ;
- Open a request on the Platform using someone else's identity, unless the request is made by a family subscription company for a member of that same family; and
- Publish a fake review or a vulgar and/or discriminatory review.
Platform modification
Doctr reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Platform (or any part thereof), with or without notice. Doctr shall have no liability to you or any third party for any modification, suspension or discontinuance of the Platform or any part thereof.
Prohibited use when contrary to law
You are prohibited from using the Platform in any jurisdiction where the Platform or any of its Content may violate any law or regulation. You agree not to access or use the Platform in such jurisdictions. You agree that it is your responsibility to comply with all applicable laws and regulations. Any violation of this provision - or any provision of these Terms of Use - is entirely at your own risk.
If you browse the Platform, this means that you have read, understood and accepted the Terms of Use.
The Platform is accessible on the Apple Store (with the iOS system), on Google Play (with the Android system), as well as our website, and from any computing device (computer, smartphone, tablet, etc.) (the "Device").
For optimum performance, we recommend the use of the following browsers:
- Chrome ;
- Microsoft Edge;
- Safari; and
- Firefox.
Medical emergencies
Do NOT use the Platform or any of its Services for medical emergencies. If you have a medical emergency, immediately contact an emergency service, or immediately dial 911. Under no circumstances should you attempt to treat yourself based on Content you have seen or read on the Platform.
Certain symptoms cannot be supported by the Services available on the Platform, such as, but not limited to:
- Chest pain
- Breathing difficulties
- Altered state of consciousness
- Fever in children under twelve (12) months of age
- Loss of consciousness
- Stroke symptoms (paralysis, inability to speak, etc.)
- Severe abdominal pain.
Via its Platform and when you provide certain of its Services, Doctr enables you to get in touch with certain qualified healthcare professionals, including doctors and nurses (a "Professional"). Nurses providing Doctr Nurse Services and doctors providing Doctr Telemedicine Services reserve the right to refuse to render a Service on the basis of a User's medical history. The Professionals may at any time, even when rendering one of our Services, terminate it and advise you to go to the nearest emergency room or call 911. Doctr cannot be held responsible if you do not follow this advice.
The Platform Content does not constitute medical advice.
The Content provided on the Platform is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment or care, nor is it intended to replace them. The Content does not include your exchanges with nurses as part of the Doctr Nurse Services.
You should always seek the advice of a Professional, duly licensed to practice medicine, nursing or administer general health care in your area about any questions you may have about Content obtained on the Platform and about any medical condition that you believe may affect you or someone else. Never disregard professional medical advice or delay in seeking it because of Content you have read on the Platform. Always consult your doctor or other qualified healthcare professional before undertaking any new treatment, diet, or fitness regime. The Content obtained on the Platform is not exhaustive and does not cover all diseases, ailments, physical disorders, or their treatment.
No doctor-patient relationship with respect to Content
The presentation of Content on the Platform does not establish a doctor-patient or qualified healthcare professional-patient relationship between you and Doctr (or its Professionals) and is not intended to invite anyone to become a patient or client of Doctr (or its Professionals). This section does not apply when you use the Platform to communicate with a nurse as part of the Doctr Nurse Service or with a Professional with whom you already have a doctor-patient relationship. You will have a doctor-patient relationship outside the Platform when you purchase Doctr Telemedicine Service.
You do not enter a doctor-patient or qualified healthcare professional-patient relationship until a healthcare professional from an approved profession acknowledges the existence of a medical relationship with you.
No promotion
In absence of express stipulation, Doctr does not recommend or promote any specific brand of products, services, methods or other information that appears or is advertised on the Platform.
REGISTRATION, USERNAME AND PASSWORDS
Unless otherwise specified in the Legal Notice, in order to use certain features of the Platform or access the Services, you may be required to create an account (the "Account").
Only a User of legal age may create an Account on the Platform. Such User may, however, register persons for whom they have the legal right to make health care decisions, other than children under one (1) year of age (the "Dependents") and use the Platform and its Services on their behalf. The User must create a separate "profile" that includes their name and other personal information for each Dependent registered under their Account.
If you choose to register for such a feature, you agree to provide true and current information about yourself and any Dependents as required by the registration process and to promptly update such information as necessary to ensure that it remains accurate and complete. Alternatively, you may use a validated Google or Apple account to create your Account, however, certain additional information may be required to use certain Services, and using Facebook does not allow you to add Dependents to your Account.
In connection with your Account, you acknowledge that you are responsible for:
- maintaining the confidentiality of the passwords you choose or that are assigned to you following your registration or subscription;
- any activity that takes place under your username or password (your "Credentials"); and
- log out of your Account at the end of each session.
In addition, you agree to notify Doctr of any unauthorized use of your Credentials or your Account. If you fail to comply with the obligations set forth in this section, Doctr shall not be liable for any loss or damage arising therefrom.
ACCOUNT SUSPENSION, ACCESS LIMITATION, TERMINATION
If Doctr has reasonable grounds to believe that the information you have provided is false, inaccurate, out of date, incomplete or highly repetitive, Doctr has the right to suspend or terminate your Account and/or your access to all or part of the Platform subject to compliance with the termination period required by applicable law. Doctr's use of any personally identifiable information about you or your Registered Dependents that you provide as part of the Account opening and registration process is governed by the Privacy Policy.
In the event of a serious breach of this Agreement, or if Doctr has reason to believe that your actions require it to protect its safety and integrity, yours and that of its other Users or third parties, for fraud prevention or investigation purposes, Doctr may decide to:
- Restrict access and use of the Platform to the offending User; and/or
- Suspend the offending User's account, temporarily or permanently, depending on the seriousness of the offence.
SAFETY
You acknowledge and accept that browsing the web involves inherent risks and that computer and telecommunications systems are not fault-free and may cause interruptions in service. Doctr cannot guarantee that the Services and/or access to the Platform will operate in an uninterrupted, regular, secure or error-free manner, or that no loss of data will occur.
In addition, Doctr cannot guarantee the security of our databases or the confidentiality of any communication to or from the Platform or promise that the information you provide will not be intercepted as it is transmitted to us over the Internet. To the extent permitted by law, you are solely responsible for any damage to your Device and any loss of data resulting from any downloading of material from the Platform or otherwise.
SERVICES
Doctr Wait Times
Doctr Wait Times are available via the app and the website. Doctr Wait Times allows you to check the occupancy rate of hospital emergency departments, as well as the existence of other Medical Care (defined below) near you, and other information relating to this Medical Care.
You can use Doctr Wait Times without creating an account. However, some features such as such as viewing history and bookmarks will not be available will not be available.
Cardless Punctual Services
Cardless Punctual Services are available on the website. Cardless Punctual Services allow you to book appointments at medical clinics without having to show your health insurance card. The User can choose the time and day of the appointment from among those proposed by the clinic, and the appointment is confirmed immediately after payment. The User is responsible for choosing a time when they are available. Doctr disclaims all liability for services provided by third parties arising from the Cardless Punctual Services.
You can use Cardless Punctual Services without creating an Account. However, creating an Account allows you to rebook an appointment more quickly if you use this service in the future.
Certain additional fees may be charged by third parties in connection with their provision of services arising from the Cardless Punctual Service, including, but not limited to, fees for a doctor's bill to be presented at work or school. These will be billed by the third-party provider directly to the User.
Doctr Service Coordinator
Doctr Service Coordinator are only available on the Doctr application. The Doctr Service Coordinator enables the User to receive assistance in booking a medical appointment in the name and on behalf of the User, in the User's geographical proximity. Medical appointments may include various care or facilities such as hospitals, clinics, teleconsultation or in person doctors, radiology services and all other medical services, public or private (hereinafter the "Medical Care"). Doctr cannot be held liable if certain Medical Care is not available in your geographical area.
The Doctr Service Coordinator are limited to administrative procedures for making appointments for the User. Service Coordinators cannot prescribe or treat your condition or make medical diagnosis during your exchanges.
You must have a valid Account to use Doctr Service Coordinator, and you must have enabled the location feature on your Device. In addition, to use the Doctr Service Coordinator, you will be asked to submit your medical referral and/or health insurance card information, or any other information necessary to complete the medical appointment scheduling process on your behalf, as defined in the Privacy Policy. The data requested is necessary for Doctr to render Doctr Service Coordinator to you as the clinics require it to make appointments. However, it will be deleted after Doctr Service Coordinator are provided to you, as set out in the Privacy Policy. You must also pay the fees associated with Doctr Service Coordinator in accordance with Terms and conditions specific to the sale of services .
In order to use Doctr Service Coordinator and book an appointment, you will need to:
(1) create an Account if you have not already done so;
(2) select the Doctr Service Coordinator option, and the type of medical care or specialist you are looking for;
(3) choose the travel radius you are willing to cover;
(4) transmit medical reference information and/or your health insurance card after payment for Doctr Service Coordinator; and
(5) describe the reason for your consultation.
You also have the option of uploading or transmitting any other necessary medical documents or information. Once all this information has been submitted, Doctr will proceed with your request by searching for a medical appointment on your behalf. It is the User's responsibility to select the appropriate options from those offered when using the Doctr Service Coordinator. Doctr cannot be held responsible for booking a consultation or medical treatment that does not correspond to the User's actual situation, if the User has omitted elements when using this service.
The appointment request when using Doctr Service Coordinator must be in your name or in the name of your Dependent or under the conditions set out in the Terms and Conditions.
Doctr Service Coordinator and Medical Care exclude any treatment requested by a User whose health condition is a life-threatening medical condition.
The User must arrive at the time and place of the appointment proposed by Doctr Service Coordinator and accepted on the Application. In the event of repeated failure to comply with this obligation, Doctr may, at its sole discretion, suspend or cancel the User's Account or block access to the Services.
Please note that for all Services rendered by Doctr involving the use by the User of their Quebec Health Insurance Card, Doctr acts independently and is not affiliated with appointment scheduling systems, clinics or any other establishment offering medical services. Doctr is not given any priority for appointments before, during or after the execution of its mandate for the User for this type of Services rendered by Doctr.
Doctr Nurse Service
Doctr Nurse Service are only available on the Doctr web and mobile application. Doctr Nurse Service allows you to get answers to your healthcare questions. You must first fill in an intake form, then you can ask your questions via the chat available on the app, from your Account.
Nurses offering Doctr Nurse Service, forming part of the Professionals, are regulated health professionals authorized to practice in Quebec and holding a current permit to practice from their professional order (the “Doctr Nurse(s)”). Doctr Nurses comply with all regulations governing their field of practice and activities. Consequently, they cannot prescribe or make medical diagnoses during your exchange.
Before using Doctr Nurse Service, it is your responsibility to ensure that your request is not one of the requests that cannot be handled by Doctr Nurse Service, as described on the Platform. Doctr Nurses reserve the right to refuse the User's request and the User agrees to follow the Doctr Nurses' recommendation to go to the emergency room or to obtain services from other third-party health professionals and agrees not to obtain any other Services until this obligation has been fulfilled.
You must have a valid Account to use Doctr Nurse Service. You must also pay the fees associated with the Doctr Nurse Service in accordance with the Terms and Conditions specific to the sale of services .
In order to use Doctr Nurse Service and book an appointment, you will need to :
(1) create an Account if you have not already done so;
(2) select the “Nurse” option, fill in the intake form and ask any questions you may have about your state of health or any symptoms you may be experiencing.
Please note that each of Doctr Nurses, who started Doctr Nurse Service with you, reserves the right, at her discretion, to refuse to treat you because of your medical history or for any situation deemed urgent.
Doctr Nurse Service includes the following services:
(1) One of the Doctr Nurses will analyze your requests and provide you with appropriate answers or direct you to the right resources;
(2) If necessary, that nurse will perform a medical triage, prioritize cases and refer you to a doctor if further consultation is required, or to a medical clinic; and
(3) You will also receive personalized health advice, helping you make the right decisions for your well-being and better understand the healthcare system.
By initiating Doctr Nurse Services, you agree that the only telephone call that may take place with the nurse will be at Doctr Nurse's sole request. Please note that should you refuse to take this call, Doctr Nurse reserves the right to terminate the consultation.
In addition, please note that you may only book a Doctr Nurse Service for yourself via your Account, or for a Dependent linked to your Account. It is not permitted to purchase a Doctr Nurse Service for a third party.
Within the scope of the Doctr Nurse Service, Doctr Nurses may provide advice, including but not limited to the User's ability to obtain the Doctr Telemedicine Service, all in accordance with the scope of practice and activities reserved for the nursing profession. Please note, however, that nurses are not permitted to diagnose and provide care online as part of this Service. The User acknowledges that the advice provided by Doctr Nurses as part of these Services is based on information communicated by the User via chat or telephone, which may affect its accuracy compared to a face-to-face consultation.
Doctr Telemedicine Service
Doctr Telemedicine Service connects you with healthcare professionals (for you or your Dependents), but Doctr itself does not provide medical care. The healthcare Professionals with whom Doctr books you for teleconsultation are self-employed, not employed by Doctr and they are not paid for by the Régie de l’Assurance maladie du Québec (RAMQ). Their role is to provide you with care, and the relationship you have with them is a patient-doctor relationship in which Doctr does not intervene.
You must have a valid Account to use Doctr Telemedicine Service. You must also pay the fees associated with Doctr Telemedicine Service in accordance with the Specific Terms and Conditions of Sale of Services .
Certain additional fees may be charged by the family doctor in connection with the provision of services under the Doctr Telemedicine Service, including, but not limited to, fees for the completion of a doctor form, the necessity for which is at the discretion of the family doctor. These will be invoiced by Doctr directly to the User, if applicable, and will be announced to the User by Doctr and the family doctor.
In order to use Doctr Telemedicine Services and book an appointment, you will need to:
- Purchase Service Doctr Telemedicine and follow the displayed instructions to reserve an appointment;
- The family doctor sends an email confirmation with a time slot during which he or she is likely to call you on the phone for the consultation.
Doctr is not responsible for any technical problems that may occur during the teleconsultation. Doctr declines all liability for services provided by third parties because of the Doctr Telemedicine Service.
Professionals are fully responsible for the care they provide, including compliance with medical standards, records management and protection of your personal information.
The health services available vary depending on your province or territory and where you are at the time of application. Doctr Services of any kind are only available in the province of Quebec.
You may only request treatment for yourself or your Dependents. No specific results are guaranteed. The Professional may decide that telehealth services are not adapted to your needs or that he or she cannot provide them.
You must provide your healthcare Professional with all the necessary information. If you refuse, they may not be able to help you.
Like all healthcare services, telehealth involves risks.
Directory
As a reminder, the walk-in clinic directory may only be used by the User for personal, non-commercial purposes and it is forbidden to copy data from the Platform.
INTELLECTUAL PROPERTY
Unless otherwise indicated, all intellectual property rights (trademark, copyright, etc.) (hereinafter the "Intellectual Property") related to the Platform or the Social Media are the exclusive property of Doctr. You may not copy or use any of the material, structure, menu, appearance or characters that appear on the Platform without the express consent of Doctr.
Certain names, words, titles, phrases, logos, icons, graphics, designs, domain names or other content contained on the Platform may, among other things, be registered or unregistered trademarks or trade names (all of which are referred to in these Terms of Use as "Trademarks"). These Trademarks are protected by Canadian and foreign trademark laws and are the exclusive property of Doctr.
Without limiting the generality of the foregoing, the elements of Intellectual Property belonging to Doctr include, but are not limited to, the following elements:
- All logos, drawings, graphics, photos, videos, trademarks (registered or not), symbols, texts, expressions, words and all general Content on the Platform or Social Media that are not already subject to intellectual property rights;
- All software, APIs and materials made available by the Platform or the Social Media; and
- All databases made available by the Platform or the Social Media.
Unless otherwise indicated, all information provided on the Platform or Social Media is the property of Doctr, and is protected by applicable laws. In addition, the information may not otherwise be copied, displayed, distributed, downloaded, unlicensed, modified, published, reproduced, reused, sold, transmitted or used for derivative works, public or commercial purposes without the express written permission of Doctr. The information is protected under the copyright and trademark laws of Canada and the countries that host the Platform or the Social Media.
Restricted license
Subject to the terms and conditions of these Terms of Use, these Terms of Use grant you a non-transferable, non-exclusive, limited license to access, view and use the Platform and its Content for your personal, non-commercial use. You may download, store and/or print single copies of the restricted Content for your personal, non-commercial use, provided that you retain all copyright and other notices contained in such Content. You may not reproduce or republish any articles contained in the online Content. You must also comply with any additional requirements governing the use of any specific Content that may be presented on the Platform. In the event of a conflict between the terms of a license governing specific Content and these Terms of Use, the terms of the specific license shall prevail.
Any unauthorized downloading, retransmission, copying or modification of Intellectual Property or data contained on the Platform or its Social Media may violate laws including trademark or copyright laws, and could subject the User to legal action.
EXTERNAL LINKS
By using a hyperlink, the User may leave the Platform to access external content (hereinafter referred to as "External Websites"). Doctr makes available to Users, in addition to its own Content, links to External Websites solely for the User's information and do not represent a recommendation or endorsement by Doctr of any External Website or its content. Unless expressly stated, Doctr does not operate any External Internet Sites linked to the Platform. Doctr has no control over the content of these External Internet Sites and assumes no responsibility for their accuracy, precision, completeness, authenticity, timeliness or suitability. Doctr accepts no liability whatsoever, in particular for direct or indirect damage or consequences arising from the use of the contents of these External Websites. Doctr has no influence whatsoever on the content of linked external websites and accepts no liability for the careful selection and content of external links, in particular for any changes made after the link was set. Doctr does not require the transmission of information, does not select the recipients of the transmitted information or the information itself, and does not modify it. In addition, Doctr does not automatically make any short-term intermediate storage of these external links in accordance with the current method of creating and viewing links. Responsibility for the content of linked External Websites therefore rests exclusively with their operators.
In addition, Doctr does not warrant that the External Internet Sites or their contents do not violate any laws, including copyright, trademark or other third-party rights, or that they are free of viruses or other harmful components.
No guarantee is given as to the authenticity of the documents available on the Internet.
SOCIAL MEDIA
The following conditions apply when you access a Social Media page.
General statement
By using the Social Media pages and submitting a comment, photo, video or other material, you (and your parent/legal guardian if you are under the age of majority in the province or territory in which you reside) agree to be bound by and comply with Doctr's Legal Notice and the terms of use of third-party Social Media providers. You also consent to Doctr copying, editing, publishing, translating and distributing your comment, photo, video or other material posted on its Social Media without compensation.
Social Media Terms of Use
Some of the comments and other materials posted on the Social Media pages may not represent the views of Doctr. Accordingly, you agree not to post or submit any information, postings, links or other materials of any kind to the Social Media pages that fall into any of the categories described below with respect to Doctr:
- Any content that is or may be defamatory, abusive, counterfeit, obscene, misleading or illegal;
- Any content that otherwise violates the rights (including privacy rights) of others;
- Any content containing direct or indirect advertising;
- Promotional documents or any form of unwanted and/or unsolicited solicitation;
- Any content whose origin, source or element is falsified;
- Any financial or personal information about you or any other person; and
- Any information that Doctr, in its sole discretion, deems to be in violation of the Terms of Use.
Any information, message, link or item that Doctr deems to fall into any of the above categories will be deleted immediately without liability to Doctr.
The User undertakes to follow any instructions displayed by Doctr on the Platform concerning comments that may be left.
Furthermore, Doctr does not assume responsibility for filtering messages posted on Social Media.
Doctr is not responsible for entities that own or operate Social Media, including any direct or indirect loss or damage arising from any action or decision made by you or any other person in connection with the use of Social Media websites.
COMMENTS AND FEEDBACK
The User hereby assigns to Doctr, all right, title and interest in and to any ideas, know-how, concepts, techniques or other intellectual property rights contained in any notice, comment or feedback, made in the User's own name or on behalf of others and with their consent, without any attribution or compensation, and Doctr shall be free to use the same for any purpose whatsoever, although Doctr shall have no obligation to use the notice, comment or feedback.
At all times, you are responsible for exercising discretion regarding the content of the information you publish via the Platform, particularly with respect to personal information about yourself. Doctr does not control the information you post, and such information remains the sole responsibility of its author.
DISCLAIMER, EXCLUSION OF WARRANTY AND INDEMNIFICATION
Doctr does not guarantee the accuracy, completeness, quality, suitability or content of the information on its Platform. This information is provided "as is" without warranty or condition of any kind, either express or implied, including, but not limited to, implied conditions and warranties of merchantability and fitness for a particular purpose, except in jurisdictions that do not allow the exclusion of implied warranties.
Doctr is not responsible for the content posted on the Platform by Users and for any damage that may result therefrom. Each User is responsible for the content exchanged on the Platform and may not use the Platform for purposes contrary to the laws applicable in Quebec and Canada.
Where the User is a consumer within the meaning of the Consumer Protection Act (CQLR, c. P-40.1) (the “CPA”), the latter does not permit the exclusion of warranties and Doctr's non-liability for certain damages. In this case, the User has additional rights and is not subject to some of the limitations mentioned below.
Except where the CPA is applicable, Doctr shall not be liable for any direct, indirect, special, incidental or consequential damages, or any other damages whatsoever, including but not limited to loss of revenue, profits or anticipated economic benefits, arising out of the use of or inability to use the Platform, the information, documents and software contained therein, and the content thereof, even if Doctr has been advised of the possibility of such damages or even if such damages can be reasonably foreseen.
You agree to indemnify, defend and hold harmless Doctr, officers, directors, employees, agents, licensors and their respective successors from and against any and all claims, demands, liabilities, costs or expenses whatsoever, including, without limitation, legal fees and disbursements arising directly or indirectly from:
- your failure to comply with the terms of these Terms of Use;
- your access to, use or misuse of the Platform, your reliance on any Content available on the Platform, or your inability to access the Platform or its Content (or any website linked to it or which may be linked to it from time to time); or
- from your use of, reliance on, or publication, communication, distribution, uploading, downloading or transfer of the Content on the Platform.
You may not use or export the information or any copy or adaptation of the information in contravention of any applicable laws or regulations.
MODIFICATION OF THESE CONDITIONS
We occasionally update these Terms of Use. Continued use of the Platform constitutes the User's agreement to these Terms of Use and any updates.
However, where the CPA applies, Doctr will notify the Users of the Platform thirty (30) days prior to the coming into force of the amendment to these terms and conditions. This notification will be made by sending an email, informing the User of the possibility of consulting the details of the modifications on Doctr's Platform. If the User does not accept these modifications and wishes to terminate the contract, it will have thirty (30) days at the latest following the entry into force of the modifications to send a notice to Doctr and terminate, without charge or penalty, its obligations to Doctr.
ENGLISH AND FRENCH
If the Terms of Use are available in more than one language and a problem of definition or interpretation arises between the French version and any other version of the Terms of Use, the French version shall prevail.
INTERPRETATION
The headings of the preceding sections are inserted for reference purposes only and shall not affect the construction or interpretation of the provisions of these Terms of Use.
Whenever the context requires, any word written in the singular also includes the plural and vice versa; any word written in the masculine also includes the feminine and vice versa.
CONTACT
If you have any questions or comments about any Content on the Platform or its Social Media, please contact us at legal@doctr.ca.
Last updated on November 11, 2024.